PRIVACY POLICY
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BOOKING POLICY
Last Updated: July 27, 2026
Welcome to Ya Tour Vietnam. This Booking Policy outlines the terms and procedures applicable to reservations for tours, transportation, accommodation, travel services, and other arrangements provided or coordinated by Ya Tour Vietnam.
By making a booking with us, you acknowledge that you have read, understood, and agreed to this Booking Policy.
We may collect personal information that you voluntarily provide when you contact us, submit an inquiry, request a quotation, make a reservation, or use our services.
This information may include:
- Full name
- Email address
- Telephone number
- Nationality and country of residence
- Travel dates and destinations
- Number of travelers
- Accommodation preferences
- Transportation requirements
- Tour and activity preferences
- Special requests related to your booking
- Company or travel agency information for B2B partners
- Billing and payment-related information
- Information contained in communications between you and Ya Tour Vietnam
Where necessary for arranging specific travel services, we may request additional traveler information required by hotels, transportation providers, airlines, tour operators, authorities, or other service providers.
We only request information that is reasonably necessary for providing the relevant service.
When you visit yatour.vn, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Referring website
- Date and time of access
- Website usage and interaction information
We may use cookies and similar technologies to collect this information and improve the performance and functionality of our website.
Ya Tour Vietnam may use your information to:
- Respond to inquiries and quotation requests
- Design customized travel itineraries
- Process tour and travel reservations
- Arrange hotels, transportation, guides, activities, and other travel services
- Communicate booking confirmations and travel information
- Provide customer support before, during, and after your trip
- Process payments and related administrative requirements
- Manage relationships with travel agencies, tour operators, wholesalers, corporate clients, and other B2B partners
- Improve our website, products, and services
- Maintain security and prevent fraudulent or unauthorized activities
- Comply with applicable legal, regulatory, accounting, and administrative requirements
- Send promotional communications where permitted by applicable law or where you have provided the necessary consent
We will not use your personal information for purposes that are materially incompatible with the purposes for which it was collected unless permitted or required by law.
To arrange and deliver travel services, we may need to share relevant information with third-party service providers, including:
- Hotels and accommodation providers
- Transportation companies and drivers
- Airlines and other transportation operators
- Tour guides
- Restaurants
- Attractions and activity providers
- Local tour operators
- Destination management partners
- Payment and financial service providers
- Technology and website service providers
- Government authorities where required by law
We aim to share only the information reasonably necessary for the relevant provider to perform the requested service.
We do not sell or rent your personal information to third parties for their independent marketing purposes.
Travel arrangements may involve service providers located in Vietnam or other countries.
As a result, information necessary to complete your travel arrangements may be transferred to or processed by service providers in countries other than your country of residence.
Where applicable, we take reasonable measures to ensure that personal information is handled appropriately in connection with such transfers.
Where online or electronic payment services are available, payments may be processed by banks, payment gateways, or other authorized payment service providers.
Ya Tour Vietnam may receive transaction-related information necessary to confirm and manage your booking.
We recommend that customers do not send complete credit or debit card details through unsecured communication channels such as ordinary email or messaging applications.
Our website may use cookies and similar technologies to improve website functionality, understand visitor behavior, remember preferences, and analyze website performance.
Cookies may include:
- Essential cookies required for website operation
- Functional cookies that remember user preferences
- Analytics cookies that help us understand website usage
- Marketing cookies where applicable and permitted
You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
Where required by applicable law, we will request appropriate consent before using non-essential cookies.
We may use third-party tools and services to operate, secure, analyze, and improve yatour.vn.
These providers may process limited technical or usage information according to their respective privacy policies and applicable data protection requirements.
Our website may also contain links to third-party websites. Ya Tour Vietnam is not responsible for the privacy practices, security, or content of external websites.
We encourage you to review the privacy policies of third-party websites before providing personal information.
We take reasonable technical and organizational measures designed to protect personal information against:
- Unauthorized access
- Unauthorized disclosure
- Loss or destruction
- Misuse
- Alteration
- Other unauthorized processing
However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary to:
- Provide requested travel services
- Manage bookings and customer relationships
- Maintain appropriate business and accounting records
- Resolve disputes or complaints
- Meet legal and regulatory requirements
When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements.
Depending on applicable law and your circumstances, you may have rights concerning your personal information, including the right to:
- Request information about how your personal data is processed
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of information where legally applicable
- Withdraw previously provided consent where processing is based on consent
- Object to or request restriction of certain processing activities where applicable
- Request other rights available under applicable data protection laws
Some requests may be subject to legal exceptions or record-retention requirements.
To exercise your privacy rights, please contact Ya Tour Vietnam using the contact information below.
Where permitted, we may send information about tours, destinations, promotions, travel products, or other Ya Tour Vietnam services.
You may request to stop receiving promotional communications at any time by using the unsubscribe method provided in the communication or by contacting us directly.
Administrative and service-related communications concerning an existing inquiry or booking may still be sent when necessary.
Our website and travel services are generally intended to be used by adults or by travelers whose arrangements are made by a parent, legal guardian, or authorized representative.
Where information concerning children is necessary for a travel booking, we expect the information to be provided by or with the authorization of the child’s parent, guardian, or other legally authorized person.
Ya Tour Viet Nam provides destination management and travel services to travel agencies, tour operators, wholesalers, corporate clients, and other business partners.
For B2B inquiries, we may collect professional information such as:
- Representative’s name
- Company name
- Business email address
- Telephone number
- Country or market
- Travel requirements
- Quotation and booking history
- Business correspondence
This information may be used to prepare quotations, manage bookings, provide destination management services, maintain business relationships, and communicate relevant service information.
Ya Tour Viet Nam may update this Privacy Policy periodically to reflect changes in our services, website, technology, business practices, or applicable legal requirements.
Any updated version will be published on yatour.vn with a revised “Last Updated” date.
We encourage visitors to review this page periodically.
If you have questions, requests, or concerns regarding this Privacy Policy or the processing of your personal information, please contact:
YA TOUR VIETNAM Co.ltd
Destination Management Company (DMC) & Travel Services
Website: yatour.vn
Email: info@yatour.vn
Address: Phu Quoc, An Giang, Viet Nam
Telephone: +84 979 50 50 74